Feedback - FROWNS

[mukerjichinmoy]

Feedback here is not about any person, but DTDC. Probably wouldn't serve to call this Feedback. Just want to mention this unhappy incident to forewarn other members as well.

I purchased a Canon 17-55 f/2.8 from Bangalore and it was shipped to Pune from there. The lens was shipped on 18/Dec. And I received the AWB number as well for tracking.

The next day, it shows in transit. I was not worried since it was shipped late in the evening, so was expecting it to be In-Transit on 19/Dec. Called DTDC Call-Center to be sure - No Response.

Same status on 20/Dec. Except that this time the DTDC site told me that the package had reached the DTDC Pune on 20/Dec at around 9.20am. No delivery. Called DTDC Call-Center to check status - No Response. Called multiple times that day.

Same status on 21/Dec. Called DTDC Call-Center multiple times to check status - No Response. Now I was getting worried. (I had already transferred the money).

Same status on 22/Dec. No change in the information displayed on the website. No delivery. Called DTDC at 9am. The lady took all relevant details and promised to call back in 1 hr. No call back till 11.30am.

Finally my patience gave out and I drove to the DTDC Office. 1pm. Described my situation, provided the AWB number only to be told that the package has been delivered !!!! Well, now I was panicking !!!

As you'd imagine, I created a scene there. And while talking described the package as per the description given to me by my seller. And lo and behold ! the Supervisor brought a package out in about 30 seconds asking if this was the package. It looked exactly like the description I had. So I told them what was expected to be inside. They opened it, and it was the lens package. I provided my Id details and took delivery by hand.

The interesting part is that the package had NO IDENTIFICATION marks on it AT ALL. None whatsoever. No address, no DTDC bar code, no FRAGILE sticker ... Nothing ! Just a bubble wrapped package with brown tape ! I'm assuming that my seller must have provided address and other details, that is why it reached Pune. But somewhere in transit or at the B'lore dispatch office, these guys stripped it of everything and sent it. In fact, later on when I informed my seller of this incident he told me that the wrapping was even more - so it seems that the package was opened or at least someone tried. DTDC Pune was checking with their Delhi & B'lore office about this package and no one had a clue what it was, who sent it, where it had come from etc.

Had I not gone to the office that day, this package would have remained UNCLAIMED there and I'd never have received it. I'd have been under the impression that I was cheated by the seller etc. Seller and I would have exchanged ugly words on this forum etc - all for some one else's fault.

I complained to the DTDC Vigilance Officer and will be sending another email to other DTDC authorities as well.

Just wanted other members here to know about this incident and ensure you try to protect yourself against such situations. Declare the package, insure it, use their Secure Package deal etc etc so this does not happen to you.

Anyway - FYI - the lens is in good condition. Works well and looking forward to using it this week.

[meandrake]

Gaurav you have PM. Would like to see your response here.
Thanks.

[Janardan Barthwal]

Dear Mods

I don't envy your job here.

Janardan Barthwal

[Brendon]

Sad to hear about this. 8k IS a good price to pay but the issue isn't that at all. Its miscommunication by the seller and IMO the seller should accept responsibility for his actions. Hopefully the mods will intervene and decide on a course of action soon.

[kumarrishi]

I dont want to do this but no option...this is last msg just received from him

"..... Lens is not in right condition is...if lens has a scratch....Or af not working...or anything like that...There are buyers who are ready to buy it in any condition ...for 8k its steal......"
There are some post and pre part but these are not necessary...if needed would be send.

My question - "Sell it to those buyers. What is your problem now?"

[kumarrishi]

I am sad to list it here. But thats the way it is.

I bought an old sigma 400 mm 5.6 apo from member Gaurav Naik. (same ID)
http://www.jjmehta.com/forum/index.php?topic=22364.0

Before buying we had a few telephonic conversation. He informed me of some fungus and some water droplets he sees now in lens.

I have problem of water droplets in my other lenses too but on keeping them on room temperature or slightly warm sunlight, they are gone in a day. So i was hopeful and i purchased the lens.

On getting the lens there was some fungus as expected but the droplets described by him were large oil droplets all over the lens. I confirmed this with a technician in Guwahati. I called him number of times but he didnt picked up phone neither he replied to my msg. After 4-5 days i had a long tour (i am right now on tour) so i send him a strong msg that if you don't reply now regarding this situation, i am sending the lens back.

So his first call after talks of selling lens came and i explained the condition. He kept repeating that these are water droplet and would go in a day or two. I explained to him that i have consulted a lens technician and i have kept the lens for last 3-4 days in good sun (not harsh but soft sun ) still the droplets are not going or not even diminishing. So i am with technician that these are oil droplets.

Next i told him the cost of repair that technician has told me and i confirmed with some people with whom i get my old lenses cleaned. He kept saying let the lens be cleaned that is really water droplets and cost would not be so much. After hours of explanation with sms he agreed and then he said he would share half the cost. Even though i am not suppose to pay for condition not described by the seller I also agreed, but then he asked me for bills and pics of open lenses.

People who repair lenses in small shops usually don't give bills and regarding that we had an argument and regarding trust on me he said he cant have blind trust on anyone. I am on tour and i stay in remote place in Meghalaya with many places have no electricity etc. For me to take so much headache of getting the lens repaired in Delhi/Kolkata was not enough, this guy was not believing the approx price quoted and he kept on saying send me pics of lens opened and bill.

Ultimately my patience ran out, i told him lens is not as described - these oil droplets were not communicated to me so i am sending it back. Now he gives argument that so many people were after this lens and now if i get a buyer then only he will take the lens.

So what i am suppose to do dupe anyone else to get back my money. The lens is with me, he is not sending his full address. I am on tour and can get it repaired in 2-3 months and that time frame would not be ok for anyone.

I believe it was his genuine mistake in understanding that is water droplet but after so many messages, he behaves as its not his problem.
perhaps my 8k has gone down the drain but want to aware people about it.

There might be his side of story..but i don't understand why he keep insisting i find a buyer for this now, as i am not taking it, as its not as described. There are perhaps shops which can clean for cheap in Mumbai... cant he get it fixed and sell? Why he want it off in same condition. He doesn't trust me how can i trust him that there is nothing else wrong with this lens.

I have some 20-30 sms in my phone, if its gets to a point to prove, i can forward to the rightful person.

Perhaps trust has lost its value now...i trusted someone without having full knowledge of his credential, but i had similar interactions with number of other new members etc never had any problem. Last time another lens end up in similar situation the seller excepted his mistake (genuine). Why such sellers don't take responsibility even if its genuine mistake (i am not sure now with Gaurav).

Expect moderators to take decision as appropriate.

Mod Note: Mods are discussing this issue now.

[Beyond Legacy]

The Moderators have locked the account of angshuman1976.

Fellow Members please keep comments within this sticky salient, and with a focus on the facts. Verbose commentary clutters the thread making it less useful to those Members who would scan it to detect questionable sellers.

Sorry, but what does lock means?? He wont be able to post in jjm forum now??
If so, i would like to ask - for what reason.. he has freedom to speak, let his pov should also come forward.
Also, is he verified as duityaman with another id or its just an assumption

Sent from my GT-P3113 using Tapatalk 2

Mod Note:"Locked" means that the account named can no longer be accessed, used, or re-used by anyone:

angshuman1976 said this:

Requesting Mods: please go a head and delete my account as well.. its seems something wrong been intrepreted and unnecessary talks are happening. and i am not dutiman.

[Hankosaurus]

The Moderators have locked the account of angshuman1976.

Fellow Members please keep comments within this sticky salient, and with a focus on the facts. Verbose commentary clutters the thread making it less useful to those Members who would scan it to detect questionable sellers.

[Piyusht]

Dear angshuman,
by the confidence you are showing in explaining 'his problems' and 'his justifications', I somewhere felt that the guy is either your soulmate ( yeah I said right word :) ) or you are his father and that is why you know each and every details about him

By the way, is he (your friend ) suffering from any long lasting and serious health issue like Cancer ? The reason I am asking is that its been a long time Anirban opened his heart out here and still that guy is not well means he must be in a big disaster

And if you are not the same guy, why don't you show your facebook account link or provide your contact number so that the culprit can talk to you and Understand "his" problems from you :) Or else you can show this much care towards him by paying the money to Anirban :)

The reason me and other members are commenting on your post is because it looks very kiddish to see your posts and the way you have explained them....  They just confirmed you wrong

[pixelshooter]

Wow, a lot of activity happening on this thread. I should visit it more often.

initially i thought not to discuss here but that guy is suffering from some diseases and not present here. i cannot disclose more.

........

PS: Anirban Bramha - you can have a word with him once he gets well and take your money also.

To add to what Hellwrath said about people fighting for someone else's cause, it is also sad to know that in today's age when a person's online presence/activity can be tracked easily, we still have claims such as the one above being made. See screenshot taken from BPC to understand what I mean.



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